Our Promise: Your Happiness, Simplified.

We don’t just want you to try our products; we want you to love them. That’s why we stand by you for 60 days. If you aren't feeling the love, we’re here to fix it.

🌿 Made With Care and Purpose

To reduce waste and keep our prices fair, every Vaneo Gifts™ product is made to order specifically for you. Because each item is custom-made, on-demand, we cannot accept traditional returns for a change of heart.

However, we are committed to your happiness. If you aren't satisfied, we won't leave you hanging.

✅ The "Make It Right" Policy

If your order arrives and isn't quite right, here is how we handle it:

• Damaged or Incorrect Items: If there is a defect, damage, or we made a mistake, we will remake or replace it for you 100% free of charge. There is no need to ship the item back to us and no extra shipping fees.
• Not What You Expected? If you are unhappy with the product for any other reason, please reach out. While we don't do physical returns, our team is dedicated to finding a custom solution for you; whether that’s a partial refund, a store credit, or a discount on a different item.

How to Start a Claim

1. Contact us at support@vaneogifts.com within 60 days of receiving your item.
2. Provide a photo of the issue or the product you received.
3. Get a solution: Our team will review your request and get back to you within 24–48 hours with a resolution.

The Fine Print (Simplified)

• Resolution Window: 60 days after receiving your order.
• No Return Shipping Hassle: Because we are a made-to-order brand, we do not require you to mail items back to us. This saves you time and reduces our carbon footprint.
• Refund Processing: If a partial or full refund is agreed upon by our team, it will be processed back to your original payment method within 7 business days.

Policy Agreement By placing an order with Vaneo Gifts™, you agree to these terms. We’re here to ensure you have a great experience!

Need help? Contact us at: support@vaneogifts.com