Frequently asked questions
FAQs
When can I expect my order to arrive?
Each order is shipped from the US. Your package typically arrives within:
- USA: 2-5 business days
- Canada: 5-10 business days
- Europe/UK: 2-5 business days
- Australia/NZ: 5-10 business days
- Rest of the world: 5-12 business days
How long does it take before my order is sent out?
Each order is handmade with care. Please allow 24-48h for processing before it ships. We always aim to get it to you as quickly as possible.
Where are your packages shipped from?
All orders are lovingly prepared and shipped from Florida, USA.
How can I track my order?
We've got you covered, track your order anytime here.
Can I return my order if needed?
60-Day Companion Guarantee: If your finished tribute doesn't bring you comfort or perfectly capture the spirit of your beloved companion, contact us within 60 days and we’ll make it right, no return necessary.
Do you offer shipping outside the U.S.?
Yes, we ship to Canada, UK, Europe, Australia, and more. Delivery times vary by location; see our Shipping Policy for details
Will someone need to be home to sign for the delivery?
Not needed at all.
How do you make sure your products are high quality?
We take pride in every piece. Each item goes through a careful quality check before shipping to make sure it’s just right.
Do you have a physical location or are you online only?
We’re currently online only, which helps us focus on providing great value and heartfelt service straight to your doorstep.
What payment options do you accept?
We accept all major credit cards, including Visa, MasterCard, American Express, Discover, and Diners Club. All payments are SSL-encrypted for your security.
I didn’t get a confirmation email – what should I do?
We've got you covered, track your order anytime here.