Frequently asked questions
FAQ
When can I expect my order to arrive?
All orders are handmade with love in Florida, USA.
Once shipped, your package typically arrives within:
- USA: 2-5 business days
- Canada: 5-10 business days
- Europe & UK: 2-5 business days
- Australia: 5-10 business days
How can I track my order?
Track your order anytime right here.
Do you offer shipping outside the U.S.?
Yes, we ship to Canada, UK, Europe, Australia, and more. Delivery times vary by location; see our Shipping Policy for details
How long does it take before my order is sent out?
Each order is handmade with care. Please allow 1-2 business days for processing before it ships. We always aim to get it to you as quickly as possible.
Where are your packages shipped from?
All orders are lovingly prepared and shipped from Florida, USA.
How do you make sure your products are high quality?
We take pride in every piece. Each item goes through a careful quality check before shipping to make sure it’s just right.
I didn’t get a confirmation email — what should I do?
We've got you covered, track your order anytime right here.
Will someone need to be home to sign for the delivery?
Not needed at all.
Can I return my order if needed?
We offer a 60-Day Happiness Guarantee on every piece. If your loved one doesn’t absolutely love their gift, please contact us and we'll make it right.
What payment options do you accept?
We accept all major credit cards, including Visa, MasterCard, American Express, Discover, and Diners Club. All payments are SSL-encrypted for your security.
Do you have a physical location or are you online only?
We’re currently online only, which helps us focus on providing great value and heartfelt service straight to your doorstep.