Return & Refund Policy

At Vaneo Gifts™, your satisfaction is our priority. That’s why we offer a 60-Day Happiness Guarantee and a 2-Year Warranty on all our products. We're committed to delivering quality, and if something goes wrong, we're here to help.

 

🌿 Made to Order – With Care and Purpose

All of our products are made to order, which helps us reduce waste and keep prices fair. Because each item is custom-made, we can’t accept returns unless there’s a defect or mistake. However, if your order arrives damaged or incorrect, we’ll remake or replace it free of charge - no need to return anything or pay for shipping.

 

✅ What’s Covered

If your item arrives damaged, defective, or there’s an error with your order:

  • Contact us within 60 days of receiving your item
  • Provide a photo of the issue (if applicable)
  • We’ll remake or replace it at no cost to you

 

📦 Return & Refund Details

  • Return Window: 60 days after receiving your order
  • Refund Processing Time: Within 7 days of receiving your returned product (if applicable)
  • Return Shipping: We cover the return shipping cost
  • Restocking Fees: None

To be eligible for a return, the item must be unused, in its original condition and packaging, and accompanied by proof of purchase.

 

🔁 Refunds & Exceptions

As all items are made to order, and many are personalized, we do not offer refunds unless the issue is due to an error on our part. In rare cases (e.g., credit card fraud, repeated remakes, or clear fault on our side), a refund may be approved.

If you believe your situation qualifies, please contact our support team with details and a photo of the issue if possible. We’ll review your case and do our best to find a fair solution.

 

🛡 2-Year Warranty

We stand behind our products. If something goes wrong within 2 years of your purchase, let us know — we’ll do our best to make it right.

 

🔄 Policy Agreement

By placing an order with us, you agree to the terms outlined in this policy.
Please note that this policy may be updated at any time. We encourage you to review it periodically.

Thank you for choosing Vaneo Gifts™.

If you need assistance, get in touch at support@vaneogifts.com